These Are the Best Airlines for Customer Satisfaction, Study Finds

Summer tourism season is about to kick into high gear, and passengers are weighing a bevy of options as they balance price, amenities, and overall airline reputation while booking their flights. Thankfully, a new study from J.D. Power has answers about which North American airlines customers are enjoying the most.

The company surveyed 9,582 airline passengers who had traveled in the last month between March 2023 and March 2024 for its annual Customer Satisfaction Survey. The results are split in to three categories: First/Business Class, Premium Economy Class, and Economy/Basic Economy Class. 

Delta Air Lines came in first in the former two categories, earning top marks from customers and even leapfrogging JetBlue in the First/Business Class category compared to last year. Meanwhile, Southwest dominated in the Economy/Basic Economy Class category, with Delta Air Lines in second place and Allegiant Air in third. 

Check out all the rankings below:

First/Business Class:

1. Delta Air Lines (743/1000)
2. JetBlue Airways (736)
3. United Airlines (698)
4. Alaska Airlines (695)
5. American Airlines (676)
6. Air Canada (629)

Premium Economy Class:

1. Delta Air Lines (716/1000)
2. Alaska Airlines (687)
3. American Airlines (684)
4. JetBlue Airways (667)
5. WestJet (664)
6. United Airlines (641)
7. Air Canada (628)

Economy/Basic Economy Class:

1. Southwest Airlines (685/1000)
2. Delta Air Lines (651)
3. Allegiant Air (633)
4. Alaska Airlines (630)
5. JetBlue Airways (630)
6. American Airlines (611)
7. WestJet (591)
8. United Airlines (585)
9. Air Canada (542)
10. Spirit Airlines (507)
11. Frontier Airlines (472)